Frequently Asked Questions

Fan Zone Sepak Bola holds a gambling license from the Malta Gaming Authority (MGA) and is subject to regular audits by independent testing agencies. The license ensures that the platform operates within legal frameworks, protects player funds, and uses certified random number generators for fair outcomes. Players can verify the license number on the site's footer.

To verify your account you must submit a clear copy of a government‑issued photo ID (e.g., KTP or passport) and a recent proof of address such as a utility bill or bank statement dated within the last three months. The documents are reviewed by our compliance team within 24‑48 hours after upload. Failure to complete verification may result in withdrawal limits or account suspension.

Fan Zone Sepak Bola accepts Visa, Mastercard, and local bank transfers for both deposits and withdrawals, as well as e‑wallets like OVO, DANA, and GoPay. Cryptocurrency deposits (BTC, ETH, USDT) are also supported with a minimum of Rp50,000. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers take 2‑5 business days.

Asian Handicap eliminates the draw option by giving a virtual advantage or disadvantage to each team, expressed in half‑ or quarter‑goal increments. A 1X2 bet simply asks you to predict whether the home team wins, the away team wins, or the match ends in a draw. Asian Handicap betting typically offers tighter odds and the chance to get a refund if the result lands exactly on the handicap line.

No, once a bet is confirmed and you receive a betting slip, it cannot be cancelled or altered. If you have used the "Cash Out" feature, you can settle the bet early before the event concludes, but this is a separate option and not a reversal of the original wager. Always double‑check your selections before confirming.

Fan Zone Sepak Bola offers deposit limits, loss limits, session time alerts, and the ability to self‑exclude for a set period or permanently. You can access these tools in the 'Responsible Gaming' section of your account settings. If you need further assistance, our support team can refer you to professional counseling services.